Helpdesk
Frequently asked questions
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Our help desk is designed to save our customers time on key questions that they may have regarding our products and services. We have therefore compiled a list of frequently asked questions and answers for your information. If you have any questions that do not feature in our FAQs below then please use the contact form at the bottom of the page and we will get back to you shortly.
CAN I RETURN MY ORDER?
Although we always strive to ensure custom satisfaction, if you are unhappy with the goods you have received please contact us via the form below or through your designated account manager as soon as possible.
We take pride in the service we offer and will endeavour to quickly rectify any issues or dissatisfaction.
HOW MUCH ARE YOUR DELIVERY COSTS?
All orders will be subject to a standard delivery cost of £6.25, unless otherwise stated by your designated Account Manager. All orders over the value of £100 will be eligible for free UK delivery.
Additional costs may be charged for overseas deliveries and / or any other specific delivery requirements.
RETURNS PROCESS
In the unlikely event that we have made printing or manufacturing errors or sent out incorrect products, we will arrange for the goods to be picked up and/or reprinted at no extra cost. Please contact us within 30 days to arrange collection and redelivery of your security seals. We will endeavour to have products re-printed and sent out to you as quickly as possible.
HOW LONG WILL MY ORDER TAKE?
The length of delivery varies depending on the type of product you have ordered. If you have ordered a stock numbered seal, you can expect to receive the goods within 1-3 days.
If you have ordered a bespoke or custom printed security seal, you can expect to receive your items within 7-10 days.
HOW DO I PAY FOR MY ORDER?
If you are ordering online, simply select the products you require. When you are happy with the products in your basket, proceed to checkout and enter your details. Once you have placed your order, we will then send you an email to confirm receipt.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Using our secure payment gateway, we are able to accept all major debit or credit cards, along with PayPal payments.
If you are an existing customer with an account then you can also pay by 30 day invoice.
CAN I CANCEL MY ORDER?
If you have ordered a stock seal, you can cancel your order up to to the time of dispatch. For custom printed seals, you cannot cancel the order once we have commenced manufacturing. If your order has been partly produced and you still want to cancel, we can charge you for the items we have already produced and cancel the remaining work.
Product questions
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You may have questions about how we produce your seals or about the product range and customisation process. Our most common questions are shown on the right, however please contact us if you wish to know more details on how we operate.
WHAT MATERIALS ARE USED?
Most of our plastic products are made from the highest quality Nylon 66 and Polypropylene plastics. However, our product range is always expanding, so please ask your designated Account Manger if you require any technical specification sheets on any of our products and they will be happy to assist.
WHERE ARE YOUR SEALS PRODUCED?
We utilise state of the art machinery in the UK and overseas partners to ensure that the products we supply are of the highest quality and compliant with ISO standards.
CAN I REQUEST A 3D VISUAL?
Yes, we can provide a free of charge visual of your finished seal on request. Just get in touch with your artwork and let us know what you want and we will organise it for you.
BESPOKE PRINT OPTIONS
We can custom print any seal within our catalogue at your request for an additional fee. This is applicable due to machinery setup time and general labor costs.
WHAT ARE BARRIER SEALS?
Barrier seals provide a higher level of security due to the materials used. These materials result in a significantly improved tensile strength that provide a tamper-proof element to the security seal, as opposed to just a tamper-evident feature (indicative).
Satisfaction Guarantee
Should a product not meet our documented performance standards, we will replace or refund the entire batch at no extra cost.
If you find a like-for-like seal at a cheaper price within 14 days from your date or order, we will refund the difference.
If your order exceeds the delivery timescale provided to you by your sales representative, we will discount your next order with us.
A refund less carriage will be given on any unused seals that are returned to us within 14 days of receiving your order.
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Contact form
If you have any questions about our tamper evident security products, need a quote or would like to receive samples, please email us using the form below.
JW Products,
Lockie House,
Withins Road,
Haydock Industrial Estate,
St Helens,
WA11 9UD.
Telephone: 01252 624305
E-mail address: sales@jwproducts.co.uk