When will I receive my order?
The length of delivery varies depending on the type of product you have ordered. Each product has a lead time specific to the product at the top of each page.
To check the progress of your order, you can email sales@jwproducts.co.uk or call 01252 624305.
Can we pick up our order from your factory?
Yes, if you would prefer to pick up your order, this can be arranged. Please contact us to organise this. Our factory is located at Lockie House, Withins Road, Haydock, St Helens, Merseyside, WA11 9UD.
Is it possible to return an item?
If you have ordered the wrong stock item by mistake, you can return the item unused in its original packaging to Lockie House, Withins Road, Haydock, St Helens, WA11 9UD but you will be liable for the costs of returning the consignment. If for any reason you are dissatisfied with the quality of your ordered product, please get in touch with us on receipt of your order. In the unlikely event that we have made printing or manufacturing errors, we will arrange for the goods to be picked up and reprinted at no extra cost. Please contact us within 30 days to arrange collection and redelivery.
